Lessons Learned
- The public-transit customer experience should extend beyond the environment under transit agencies’ control to include the surroundings encountered when walking or biking to transit stations.
- Dramatically changing institutional structures can be beneficial at times, but is often disruptive and takes time and energy better devoted to improving service. Another approach is to adopt new systems and strategies incrementally, for example on a new line or for a new set of assets rather than simultaneously on an entire transit system.
- Involving the private sector can help agency raise upfront cash, complement public agency skills and insulate the public sector from politically difficult situations. The public sector should set the goals and closely monitor its private partners.
- Building the environmental and economic case for public transportation by developing new metrics is critical to ensuring that government continues to fund transit adequately.
- The key to building public support for increasing fares is to address larger urban goals including livability, the environment, public safety, customer convenience and economic value. Branding and good design in physical settings and in advertising are essential for building positive customer perceptions of transit.
- Diversified revenues are critical to ensuring the long-term stability of transit agencies. Value capture – secured via land values, property taxes, development fees, payroll taxes, parking fees, etc. – works best for entrepreneurial agencies and when it is clear that transit will improve the area. Agencies more dependent on government subsidy are least likely to be able to leverage this type of funding.
Having a smaller setting gives you a chance to have more in-depth discussions with people and to hear their experiences…this kind of exchange, to closely connect with people, that’s a key opportunity from TLS.”
Regional Plan Association convened three multi-day summits in New York, Singapore and London that have brought together more than two dozen transit executives from 17 different metropolitan areas. This section encapsulates three years of research and conversations that have sought to address the management, operational, governance and planning challenges that many transit systems face daily.
In the full report, each TLS event is summarized, including key details on the venues, activities and discussions.
It was fascinating to see how similar many of our transit challenges ultimately are.”
City profiles were developed for each of the 17 TLS cities. The profiles include an overview of the metropolitan area and background on their transit systems, including select innovative actions taken by the transit properties which they have shared at past summits. While the profiles highlight the geographic diversity of the participating cities, they also clearly show that the majority are large metropolitan areas with extensive heavy rail systems.
TLS was a unique opportunity to develop a set of comparative statistics for the participating cities and their transit systems. Over the years RPA staff has updated these data through collaborations with the 17 cities and publicly available sources. This process has revealed difference in how data are defined and interpreted. For instance, agencies define ridership, costs and subsidies in various different ways. In some cases ridership includes all trips separately (unlinked trips) whereas others define a trip as the complete journey even if it includes multiple modes (linked trips). Operating costs can include long-term liabilities, such as pension and asset depreciation costs, or not. Annual formula-based subsidies also could cover capital needs or just the operating deficit. This makes creating valid “apples to apples” comparisons between cities difficult.
Metro Statistics
Mode Share and Ridership
The modal splits show the proportion of transit riders that use each of the transit modes – light rail, heavy rail metro, commuter rail, bus, BRT and ferries. It highlights the variation of the mode share across the 17 TLS cities. It is important to consider modal share in the context of absolute ridership, since modal shares don’t reflect the magnitude of riders on each system. Consider Singapore and Seoul: the two cities appear to be alike, with similar modal splits between heavy rail and light rail. Yet Seoul’s ridership levels are three times greater than those of Singapore.
- A heavy rail metro system typically carries passengers within the city on an exclusive grade-separated right-of-way, elevated viaduct or embankment, subterranean tunnels or an open cut. Trains run frequently throughout the system, stations are spaced more closely together and speeds are slower than commuter rail. Journey times range from 15 to 30 minutes on average.
Examples: New York City subway; London Underground. - A light rail metro system typically runs along surface streets, in some cases in mixed traffic, or on exclusive lanes. Light rail systems generally operate at lower speeds, can brake faster to avoid conflicts with pedestrians, have a lower capacity and are less expensive to build and maintain.
Examples: Hudson-Bergen Light Rail; Wiener Linien (Vienna) - A commuter rail system typically transports residents from far-flung suburbs to the major job centers in metropolitan areas. Commuter trains run faster than heavy and light rail systems, rely on schedules and make less frequent stops.
Examples: Long Island Rail Road; Metrolink (L.A.) - A bus rapid transit (BRT) system aims to provide high-quality surface transportation service similar to that of a rail network. Essential to its success are an exclusive right-of-way, off-board fare collection, platform-level boarding, and improved service plans. A BRT system may adapt some or all of these features depending on its urban context, leading to a range of BRT services worldwide.
Examples: Los Angeles, Santiago
The six white papers focus on pressing issues that transit executives are grappling with on a daily basis or that will affect their longer-term capital decision making. At the heart of each white paper is consideration of the role of the institutions that govern the delivery of transport service, and how these interact with public and private stakeholders. The composition of the transit organization and its operating environment dictate how it will respond to the challenges it faces. Some transit organizations are ill equipped to address broader issues of funding or climate change due to their narrow operational mission, while others are embedded in government and must contend with a political agenda that can result in suboptimal operational decision making.
Improving the Customer Experience
A survey of customer amenity improvements highlights global best practices, such as communicating with customers through social media and analyzing smart card swipes in real time.
Fare Collection and Fare Policy
A study on new fare collection technologies reveals the opportunities for more equitable and flexible fare policies. These technologies make it easier to set and collect fares.
Capital Investment Priority–Setting for Transit in Large Metro Areas
A survey of the various factors that influence how transit agencies set their capital investment priorities, such as how investments in expansion projects might be weighed against existing assets.
Value Capture Opportunities for Urban Public Transport Finance
A study of the value that transit adds to cities, including a focus on contemporary value capture mechanisms used by transit agencies.
Urban Transit Systems and Conditions of Enhanced Climate Variability
A study of how erratic weather and the increased threat of flooding, heat and high winds will affect transit systems, including actions institutions are taking to adjust to new coniditons.
Door to Door: Combined Mobility and the Changing Transit Landscape
A survey of land use, urban design and organizational strategies for achieving new levels of interconnectivity, including ways to expand transit accessibility into complex regional settings.
Acknowledgements
Authored by
-
Elliott Sclar
Columbia University, Professor
Additional Content and Support
- Rohit Aggarwala
- C40 Cities Climate Leadership Group
- Terri Wills
- C40 Cities Climate Leadership Group
- Andrew Bata
- New York Metropolitan Transportation Authority
- Ang Chor Ing
- Singapore Land Transport Authority
- Chik Cheong
- Singapore Land Transport Authority
- Nadiah Loh
- Singapore Land Transport Authority
- Isabel Dedring
- Greater London Authority
- Dominic Hurley
- Greater London Authority
- Simon Rees
- Greater London Authority
- Caroline Murphy
- Transport for London
- Kerri Rogan
- Transport for London
- Elaine Seagrif
- Transport for London
- Anders Brännström
- VREF
- Måns Lönnroth
- VREF
- Henrik Nolmark
- VREF
- Elliot “Lee” Sander
Produced With
- Volvo Research and Educational Foundations
- C40 Cities Climate Leadership Group
- Rockefeller Brothers Fund
- Singapore Land Transport Authority
- Transport for London and the office of the Mayor of London
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